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Hospitality team member

Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

Summary of this apprenticeship standard


2 (equivalent to GCSEs at grades A* to C)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • customer service principles, including customer satisfaction and meeting expectations
  • business knowledge such as achieving targets, handling payments and stock, and unique selling points
  • communicating with customers
  • personal conduct
  • team working, including leadership and supporting team members
  • specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
  • health and safety law, standards and regulations relevant to hospitality

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 1 English and maths (equivalent to GCSEs at grades D to G)
  • take the test for level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.